Shipping policy
Shipping Policy
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the destination and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day
Delivery times are estimates and are not guaranteed.
Domestic Shipping
We currently ship within the United States. Additional regional restrictions may apply.
International Shipping
International shipping is available to select countries.
Customers are responsible for:
- Customs duties
- Import taxes
- Any additional fees charged by local authorities
International delivery times vary by destination.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Delays
We are not responsible for delays caused by:
- Weather conditions
- Carrier disruptions
- Customs processing
- Incorrect shipping addresses
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 7 days of delivery
- Include your order number and photos (if applicable)
We will work with the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Orders returned due to incorrect addresses may require additional shipping charges for reshipment.
Undeliverable Packages
Packages returned as undeliverable may be:
- Refunded minus shipping costs, or
- Reshipped at the customer’s expense
Contact Information
For shipping questions or support, contact:
- Email: kmcwilson71@gmail.com
- Phone: (513)380-4199